Delete Your Account and Data

This page explains how to request deletion of your Dorpick account and the personal data associated with it.

How to request account deletion

  1. Send an email to dorpickindia@gmail.com from the email address registered on your account.
  2. Use the subject line: Delete my account.
  3. In the email, include the email address or phone number linked to your account.
  4. We may ask you to verify your identity (for example, with a one-time code) before we process the request.
  5. We will confirm by email once your request is complete.

Timeline: We process requests within 30 days. Accounts with an order placed in the last 180 days are processed after that period ends, to cover returns and payment disputes.

What we delete

  • Your account profile: name, email address, phone number, and saved addresses
  • Your saved preferences and account settings
  • Your AI chat history and related data stored on our servers

What we may keep

  • Order, invoice, and payment records, which we are required to keep for tax, accounting, and legal purposes. Where the law allows, we remove or anonymise personal details attached to these records.
  • Records needed to prevent fraud or resolve disputes.

Questions

If you have any questions about this process, contact us at dorpickindia@gmail.com.